Terms of Service

These terms form a binding contract between you and GreenBaskeet, operated from Nagpur, Maharashtra, India. They apply to the mobile app, the website and every order placed through either.

By creating an account or placing an order you accept these terms and our Privacy Policy. If you do not accept them, please do not use the service.

This is an electronic record under the Information Technology Act, 2000 and needs no physical signature.

Registered office and seller details — to be confirmed

You must be 18 or older and able to enter a contract under the Indian Contract Act, 1872. Certain products carry their own age or eligibility restrictions, which are shown on the product and enforced at delivery.

We deliver only within serviceable pincodes around our dark stores. Serviceability is shown before checkout and can change without notice as we open or close stores.

You sign in with your mobile number and a password. Keep both to yourself — anyone who has them can place orders on your account. If you forget the password, we email a reset code to the address on your account.

• Give accurate details, and keep your delivery addresses current. Orders sent to a stale address are not refundable on that basis alone.
• One account per person. Accounts are not transferable.
• Tell us immediately if you believe your account has been used without your permission.

Adding items to your basket is an invitation to treat, not a contract. The contract forms when we confirm the order — after payment is authorised and stock is reserved at a store that can serve you.

We may decline or cancel an order, refunding you in full, where:

• the item is out of stock at the store serving your address;
• a price or product description was listed in error;
• your address falls outside a serviceable area or cannot be reached safely;
• we reasonably suspect fraud, coupon abuse or resale; or
• events beyond our control — weather, civil disruption, a power or network failure — prevent fulfilment.

All prices are in Indian Rupees and inclusive of GST unless stated otherwise. The maximum retail price is displayed alongside our selling price, and we never sell above MRP, as required by the Legal Metrology (Packaged Commodities) Rules, 2011.

Every charge is itemised in your basket before you pay and again on your invoice. Weighted items — fruit, vegetables, meat — are billed at the actual weight packed, which may differ slightly from the estimate, and the difference is settled on the final bill.

Ten minutes is our target and our operating standard. It is not a guarantee, and a late delivery does not by itself entitle you to compensation. Traffic, weather, building access and order size all affect it.

• Someone aged 18 or over must be available to receive the order at the address given.
• Riders may ask for a delivery code to confirm they are handing the order to the right person.
• If nobody is reachable after the rider has waited and attempted contact, the order may be returned. Perishable items in a returned order are not refundable.
• Riders will not enter your home, and may decline an address they judge unsafe.

You may cancel free of charge within a short window after confirmation, shown on the order screen, and before picking begins. After picking has started a cancellation may not be possible, because the items have left the shelf.

Groceries are perishable, so we do not accept general returns. We will replace or refund an item that is damaged, spoiled, expired, wrong or missing — tell us within 24 hours of delivery, with a photograph where relevant.

Timelines after we issue the refund are set by your bank, not by us. Refunds always return to the original payment method unless you ask for wallet credit.

We handle and store food under the Food Safety and Standards Act, 2006. Cold-chain items are held and transported at controlled temperature, and stock is rotated so that shelf life at delivery is meaningful rather than nominal.

Product images are indicative. Packaging, branding and seasonal produce vary in appearance. Always read the label on the pack for ingredients, allergens and expiry — the pack is authoritative over anything shown in the app.

FSSAI licence number — to be confirmed

• Reselling anything bought from us, or ordering for commercial redistribution.
• Creating multiple accounts to claim offers, or abusing coupons and referrals.
• Scraping, crawling or automating access to the app, website or our APIs.
• Interfering with the service, probing it for vulnerabilities without written permission, or attempting to access another person’s account.
• Abusing, threatening or endangering our riders or store staff.
• Uploading unlawful, infringing or misleading content in reviews or support messages.

The GreenBaskeet name, logo, artwork, product photography, copy and page design are protected under the Trade Marks Act, 1999 and the Copyright Act, 1957. Nothing in these terms transfers any right in them to you.

The software behind the service is licensed, not sold, and is the property of Lacspace Corporation Pvt. Ltd.. See the Software Licence.

Content you submit — a review, a photograph attached to a complaint — remains yours. You grant us a non-exclusive, royalty-free licence to display it in connection with the service, and you may ask us to remove it at any time.

We take responsibility for what we control: the goods we sell and the service we run. Nothing here limits your rights under the Consumer Protection Act, 2019, and nothing excludes liability for death or personal injury caused by our negligence, or for fraud.

Subject to that, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss — lost profit, lost opportunity, or the cost of a meal you had to reschedule.

We may suspend or close an account that breaches these terms, particularly §9. Where circumstances allow we will tell you why and give you a chance to respond.

You may close your account at any time from the app. Closure does not cancel orders already in progress, and does not erase records we are legally required to retain — see §7 of the Privacy Policy.

We may update these terms as the service changes or the law does. The revision date at the top always reflects the current version, and material changes are notified in the app before they take effect. Orders are governed by the terms in force when they were placed.

These terms are governed by the laws of India. The courts at Nagpur, Maharashtra have exclusive jurisdiction over any dispute arising from them.

Please raise a complaint with us first (§15). Most are resolved within days, and it is faster than any forum.

Under the Consumer Protection (E-Commerce) Rules, 2020 we publish a grievance contact and answer within fixed timelines.